Our Installation process                                    Care guides

We are here to manage your flooring project from beginning to end.
Our installation team is comprised of 3 key components:

 
  • Scheduling department - which organizes and coordinates people and materials via our online scheduling program.
  • Service department - Qualified flooring professionals who are orientated with the details of the project ahead of time so they arrive properly prepared
  • Quality control department - Installers write a quality report to complete installation. Any relevant notes are inputted into our computer system and used for refining our quality standards.

 

View guides for

 

We are of the opinion your flooring is our flooring


You can expect we will communicate and organize a plan together to ensure accuracy, timing, and quality every step of the way. We are constantly revolutionizing the way we operate to serve you better. We now offer a fully functional online scheduling / service program. All customers, installers, employees will have access to our up to the minite scheduling program to see what stage your project is at or to simply add any relevant information.

Critical steps in our installation process

 

Site Visit
  • Initial site visit to determine mateirals required, and associated costs involved (estimate). We will go over layout, details, and any questions you may have.

 

Ordering and Scheduling
  • Order accuracy – order goes through series of checks to ensure you product arrives on time and accurate.
  • Scheduling – based on product availability, we determine schedule that works for you. We create timeline based on when you require the project complete. Wheter it be in town, out of town, day night or weekend. We are here for you.

 

Getting started
  • Qualified flooring professionals will be orientated with the details of the project ahead of time so when they arrive they are properly prepared to begin the work.
  • Installer will perform initial walk through to double check all of the information we have is correct and review the plan for the installation. 
  • Upon completion, or at end of each day the job site will be cleaned up and all excess materials disposed of. A repair kit will be left for you in case of an future accidents.

 

Walk Through
  • Installer will walkthrough to review your new floor with you to make sure everything is 100%. If there are any questions or concerns we will address immidately.
  • Installers will report back to office- report is filled out to complete installation. Any relevant notes are inputted into our computer system for quality control and warranty purposes. (moisture, humidity, temperatutre, etc)